Support

The fastest way to get help is by email: rorvik.asbjorn@gmail.com. We aim to respond within a few business days.

Make sure NFC is enabled on your phone and hold the top (iPhone) or back (most Android phones) of the device flat against the checkpoint tag for a second or two. Remove thick cases if scans keep failing. Note that phones without NFC hardware cannot complete runs.

Routes are community-created, so coverage varies by area. Try widening the map view on the Explore screen, or be the first to create a route in your area using the in-app route builder.

Open the app and go to Profile → Delete Account. This permanently removes your account and personal data. You can also email us and we will delete it for you. See our Privacy Policy for details.